Nail Chou Chou

Release date of this version: October 9, 2024

Effective date: October 9, 2024

Prompt terms

Your trust is very important to us. We are well aware of the importance of personal information to you. We will take corresponding security protection measures in accordance with the requirements of laws and regulations and try our best to protect your personal information in a safe and controllable manner. In view of this, Hrban hue (or "we") formulates this "Privacy Policy" (hereinafter referred to as "this policy/this privacy policy") and reminds you:

Before using Hrban hue's products or services, please be sure to carefully read and thoroughly understand this policy, especially the terms marked in bold/bold underline. You should read them carefully and start using them after confirming that you fully understand and agree. . If you have any questions, comments or suggestions about the content of this policy, you can contact us through the various contact methods provided by Hrban hue.

Part 1 Definition

Hrban hue: refers to the product carrier through which Shenzhen Miyu High Information Technology Co., Ltd. provides services to users (including but not limited to the official website of Hrban hue).

Personal information: refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person.

Sensitive personal information: refers to personal information that, once leaked, illegally provided or misused, may endanger personal and property safety, and can easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment. Under normal circumstances, the personal information of children under the age of 14 (inclusive) and the private information of natural persons are personal sensitive information.

Deletion of personal information: refers to the act of removing personal information from the systems involved in realizing daily business functions, so that it cannot be retrieved or accessed.

Part 2 Privacy Policy

This privacy policy section will help you understand the following:

1. How we collect and use your personal information

2. How we use Cookies and similar technologies

3. How we share, transfer and publicly disclose your personal information

4. How we protect your personal information

5. How we store your personal information

6. How do you manage your personal information?

7. System use

8. How to update this privacy policy

9. How to contact us

10. Supplementary Provisions

How we collect and use your personal information

When you use our products and/or services, the personal information we need/may need to collect and use includes the following two types:

1. In order to realize the basic functions of providing you with our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide corresponding information, you will not be able to use our products and/or services normally;

2. In order to provide you with additional functions of our products and/or services, you may choose to authorize us to collect and use the information. If you refuse to provide it, you will not be able to use the relevant additional functions normally or achieve the functional effects we intend to achieve, but it will not affect your normal use of the basic functions of our products and/or services.

You understand and agree:

1. We are committed to creating a variety of products and services to meet your needs. Because we provide you with many types of products and services, and the specific range of products/services that different users choose to use are different, accordingly, the basic/additional functions and the type and scope of personal information collected and used will be different. Please use Specific product/service functions shall prevail;

2. In order to bring you a better product and service experience, we continue to work hard to improve our technology. As a result, we may launch new or optimized functions from time to time, and may need to collect and use new personal information or changes. Purpose or manner of use of personal information. In this regard, we will separately explain to you the purpose, scope and use of the corresponding information by updating this policy, pop-up windows, page prompts, etc., and provide you with a way to choose your consent, and after obtaining your express consent Collect and use. During this process, if you have any questions, comments or suggestions, you can contact us through the various contact methods provided by Hrban hue, and we will answer you as soon as possible.

We will collect and use your personal information to implement the functions described below in this policy:

(1) Help you become our member

We provide services to you through our official website. In order to use our services, you need to create an account with your mobile phone number to become a member. We will obtain your nickname, avatar, mobile phone number, birthday, gender and other information based on your authorization. This information is collected to help you complete registration as a member.

(2) Provide you with product or service information display

During your use of our services, in order to provide you with page display or personalized recommendation services that better suit your needs, we may collect and use your personal information based on product needs. Based on the information collected, we will conduct feature analysis and user portraits on your preferences, habits, and location in order to provide you with more suitable customized services. To do this, the information we need to collect includes:

Location information: In order to facilitate you to discover surrounding brand stores and other information, we will provide you with services based on your geographical location. When you turn on the device positioning function and use our location-based services, we may collect and use your location information to achieve our purpose of providing you with local and surrounding life services (including the fact that you do not need to manually enter your geographical location). You can obtain related services and estimate the actual distance between the merchant and you to facilitate your consumption decision). We will use relevant technologies to locate your actual location, including IP address, GPS, and sensor technologies such as WLAN access points, Bluetooth, and base stations that can provide relevant information. We only collect your geographical location at that time, but will not associate your location information at various times to determine your whereabouts.

Device information: We will receive and record information related to the device you use based on your specific operations in using the software (including device model, operating system version, device settings, unique device identifiers, mobile applications used and other software information and other software and hardware feature information), information related to the location of the device (including your authorized GPS location and sensor information such as WLAN access points, Bluetooth, and base stations).

Service log information: When you use the products or services provided by the Hrban hue official website, we will automatically collect your detailed usage of our services and save them as service logs. Including browsing, clicking to view, search query, collection, adding to shopping cart, transaction, after-sales, sharing information, publishing information, as well as IP address, browser type, telecom operator, language used, access date and time.

Please note that separate device information, log information, and location information are information that cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or combine it with personal information, such non-personal information will be treated as personal information during the period of combined use, unless we obtain your authorization. Unless otherwise provided by laws and regulations, we will anonymize and de-identify such information.

In order to provide you with information display, search and push services that are more convenient and more in line with your personalized needs, we will extract your preference features based on your device information, location information and service log information, and conduct indirect crowd analysis based on feature tags. To profile, display and send you marketing information and commercial advertisements using your contact details. If you do not want to accept the marketing information we send you, you can unsubscribe by replying to the SMS prompt or other methods we provide. When you use the on-site search service we provide, we also provide options that are not specific to your personal characteristics.

In addition, we will also use your above information in order to continuously improve and optimize the above functions.

(3) Provide you with sharing functions

When you browse our website, you can choose to share information about the products and/or services you are interested in with other third parties through the functional components we provide. When you use the above functions, we will collect service log information including your sharing history to implement the above functions and other purposes explicitly informed by us.

(4) Help you complete order placement and order management

When you order specific goods and/or services from our products and/or services, we will generate an order for you to purchase the goods and/or services through the system. During the order management process, we may apply to open relevant permissions for your location information (geographic location), camera/camera, photo album and storage to identify goods and/or services or scan QR codes for payment and related hardware equipment. Settings management function; During the order process, we will collect the consignee's name, delivery address, and consignee's contact number. At the same time, the order will contain information about the goods and/or services you purchased, the specific order number, Order time, amount you should pay, payment method, QR code, we collect this information to help you successfully complete the transaction, ensure your transaction security, query order information, provide customer service and after-sales service, and other things we have clearly informed you Purpose.

You can order goods and/or services for others, and you need to provide the aforementioned personal information of the actual orderer.

In order to facilitate you to understand, query and manage order information, we will collect the order information generated during your use of our services for display to you and to facilitate your order management. You can fill in/select more additional information including other contact numbers and delivery time to ensure accurate delivery of goods or services.

(5) Help you complete payment

In order to complete the transaction, you need to select a payment method and provide the corresponding payment account number. We will share your order number, order transaction amount information, and order status with the payment institution corresponding to the payment method you selected.

In order for us to know and confirm your payment progress and status in a timely manner and provide you with after-sales and dispute resolution services, you agree that we can collect information related to payment account number and payment progress from the payment institution corresponding to your chosen transaction object and payment method. information.

(6) Customer service and dispute resolution

When you contact us or submit an application for sale or dispute resolution, in order to protect the security of your account and system, we need you to provide necessary personal information to verify your user identity.

In order to facilitate contact with you, help you solve the problem as soon as possible, or record the solutions and results of related problems, we may save the communication/call records and related content between you and us (including account information, order information, and the information you provide to prove relevant facts. other information, or the contact information you left), if you make inquiries, complaints or provide suggestions for a specific order, we will use your account information and order information.

In order to reasonably need to provide services and improve service quality, we may also use other information about you, including the relevant information you provide when you contact customer service, and the questionnaire response information you send to us when you participate in the questionnaire.

(7) Provide you with information publishing functions such as commenting and posting pictures

You can actively evaluate our products/services on the platform, and we will collect the information you publish and display your username, avatar and published content.

Please note that the information you publish may involve yours or others’ personal information or even personal sensitive information. If you choose to upload pictures containing personal information when evaluating, please consider more carefully whether to publish them when using our services. Share relevant information.

(8) Provide you with safety protection

In order to improve the security of your use of the services we provide, ensure the safety of the operating environment and identify abnormal status of member accounts, better protect the personal and property safety of you or other users or the public from infringement, and better prevent phishing websites, fraud, and Internet We may use or integrate your user information, transaction information, device information, service log information, and our associated The company and partners obtain information authorized by you or shared in accordance with the law to comprehensively judge your account and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.

(9) Others

a. If the information you provide contains the personal information of other users, you need to ensure that you have obtained legal authorization before Hrban hue provides such personal information.

b. If we use information for other purposes not specified in this policy, or if we use information collected for specific purposes for other purposes, we will obtain your consent in advance.

c. In order to provide the services described in this privacy policy, we will also obtain your personal information from third parties to the extent necessary. We will confirm that the source of the personal information is legal and that these third parties have obtained the personal information shared with us. Necessary consent for information.

If we obtain your information indirectly from a third party, we will clearly request in writing before collection that the third party collect personal information after obtaining your consent in accordance with the law, and inform you of the content of the shared information, which involves sensitive information. Your explicit confirmation is required before it is provided to us for use, and the third party is required to make a commitment to the legality and compliance of the source of personal information. If the third party violates the rules, we will clearly require the other party to bear corresponding legal responsibilities; at the same time , our professional security team will perform security reinforcement on personal information (including sensitive information reporting, sensitive information encrypted storage, access permission control, etc.). We will use no less protective means and measures than we use to protect the personal information of our own users to protect indirectly obtained personal information.

d. Exceptions with authorized consent

You fully understand and agree that our collection and use of your personal information does not require your authorization and consent under the following circumstances, and we may not respond to your requests for correction/modification, deletion, cancellation, withdrawal of consent, or request for information:

(1) Related to national security and national defense security;

(2) Relevant to public safety, public health, and major public interests;

(3) Relevant to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and judgment execution;

(4) To protect your or other individuals’ life, property and other major legitimate rights and interests but it is difficult to obtain your consent;

(5) Personal information that you disclose to the public on your own;

(6) Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.

(7) Necessary to sign and perform relevant agreements or other written documents with you;

(8) Necessary to maintain the safe and stable operation of the products and/or services provided, such as discovering and handling product and/or service failures;

(9) Necessary for legitimate news reporting;

(10) When it is necessary for an academic research institution to conduct statistical or academic research based on public interests, and when providing externally the results of academic research or descriptions, the personal information contained in the results will be de-identified;

(11) Other situations stipulated by laws and regulations.

Please be aware that, in accordance with applicable laws, if we take technical measures and other necessary measures to process personal information so that the data recipient cannot re-identify a specific individual and cannot recover, or we may conduct de-identification research on the collected information. , statistical analysis and prediction, used to improve the content and layout of the service, provide product or service support for business decisions, and improve our products and services (including using anonymous data for machine learning or model algorithm training), then after such processing The data is used without further notification to you and without your consent.

Please understand that the functions and services we provide you are constantly updated and developed. If a function or service is not in the above description and your information is collected, we will separately explain the information collection to you through page prompts and other means. content, scope and purpose to obtain your consent.

e. If we stop operating Hrban hue products or services, we will promptly stop the activities of continuing to collect your personal information, notify you of the cessation of operations in the form of one-by-one delivery or announcements, and will notify you of the relevant information held by us. Personal information related to business suspension will be deleted or anonymized.

How we use Cookies and similar technologies

1. For users of this website, please note that we can store "Cookies" on your computer to identify you. Cookies are small text files of data sent from a server computer during browsing.

2. Cookies are usually stored on the computer's hard drive, and websites use Cookies to simulate a continuous connection with the website. We have implemented relevant security measures to prevent unauthorized access to user data. You can set your browser to refuse to accept Cookies, but doing so may prevent you from making better use of some services on this website.

3. In order to make the content and services of the website more relevant to the needs of users, Hrban hue will count the number of user views, number of pages visited, website browsing activities and frequency of return visits. In order to complete this type of access analysis, Hrban hue uses different analysis tools. This tool can be used to analyze website traffic.

4. You can manage or delete Cookies according to your preferences. You can clear all cookies saved on your mobile device.

How we share, transfer and publicly disclose your personal information

(1) Sharing

We will not share your personal information with other companies, organizations and individuals outside Hrban hue, except in the following circumstances:

1. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.

2. Sharing under legal circumstances: We may share your personal information externally in accordance with laws and regulations, litigation and dispute resolution needs, or as required by administrative and judicial authorities in accordance with the law.

3. Sharing with affiliated companies: In order for us to jointly provide you with services based on associated accounts, recommend information that may be of interest to you, or protect the personal and property safety of our affiliated companies or other users or the public from infringement, your personal information may Will be shared with our affiliates. We will only share necessary personal information. If we share your sensitive personal information or our affiliated companies change the use and processing purposes of personal information, we will ask for your authorization and consent again.

4. Sharing with authorized partners: Only to achieve the purposes stated in this privacy policy, some of our services will be provided jointly by us and authorized partners. We may share some of your personal information with partners to provide better customer service and user experience. We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share the personal information necessary to provide services. Our partners have no right to use the shared personal information for other purposes unrelated to products or services.

(2) Transfer

We will not transfer your personal information to any company, organization or individual, except in the following circumstances:

1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;

2. When there is a merger, acquisition or bankruptcy liquidation between Hrban hue and its affiliates, or other situations involving mergers, acquisitions or bankruptcy liquidation, if the transfer of personal information is involved, we will request the new company or organization that holds your personal information Continue to be bound by this policy, otherwise we will require the company, organization and individual to re-obtain your authorization and consent.

(3) Public disclosure

We will only publicly disclose your personal information under the following circumstances:

1. After obtaining your explicit consent;

2. When announcing the list of winning activities, display it after desensitization;

3. Disclosure based on law: We may publicly disclose your personal information when required by law, legal procedures, litigation or mandatory requirements from government authorities.

(4) Exceptions to obtaining prior authorization and consent when sharing, transferring, or publicly disclosing personal information

In the following situations, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:

1. Relevant to national security and national defense security;

2. Relevant to public safety, public health, and major public interests;

3. Relevant to criminal investigation, prosecution, trial and judgment execution;

4. To protect your or other individuals’ life, property and other major legitimate rights and interests but it is difficult to obtain your consent;

5. Personal information that you disclose to the public on your own;

6. Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.

According to legal provisions, sharing and transferring de-identified personal information, and ensuring that the data recipient cannot recover and re-identify the subject of the personal information, does not constitute the external sharing, transfer and public disclosure of personal information. The use of such data Storage and processing will be without further notification to you and without your consent.

How we store your personal information

We will not transfer your personal information across borders unless we obtain your consent and meet the evaluation and permission procedures required by law.

Unless otherwise provided by laws and regulations, we will store your information for the following periods:

1. While you are using our services, we will continue to save your personal information within the time permitted by law based on business needs, unless you cancel your authorization, delete this information or cancel your account;

2. When you cancel authorization, delete personal information or cancel your account, we will delete your personal information in accordance with legal provisions, or anonymize it where permitted by law.

How you manage your personal information

You can access and manage your personal information in the following ways:

(1) Access your personal information

You have the right to access your personal information, except for exceptions provided by laws and regulations. The specific access path is subject to that provided in the corresponding product or service of Hrban hue.

(2) Correct or supplement your personal information

When you find errors in the personal information we process about you, you have the right to ask us to make corrections or additions.

(3) Delete your personal information

You can make a request to us to delete personal information under the following circumstances:

1. If our processing of personal information violates laws and regulations;

2. If we collect and use your personal information without your explicit consent;

3. If our handling of personal information seriously violates our agreement with you;

4. If you no longer use our products or services, or you actively cancel your account;

5. If we permanently no longer provide you with products or services.

If we decide to respond to your deletion request, we will also try our best to notify the subjects who obtained your personal information from us and require them to delete it in a timely manner, unless otherwise provided by laws and regulations, or these subjects obtain your independent authorization.

When you delete information from our services, we may not delete the corresponding information from the backup system immediately, but we will delete the information when the backup is updated.

(4) Change the scope of your authorization and consent

Please understand that each business function requires some basic personal information to be completed. You may give or withdraw your consent or authorization at any time for the collection and use of additional collected personal information. You can contact us through the contact information published in this policy to change the scope of your consent or authorization. When you withdraw your consent or authorization for information collection, we will no longer collect the corresponding personal information, and we may not be able to continue to provide you with the withdrawal of consent. or authorized services. However, your decision to withdraw your consent or authorization will not affect the previous processing of personal information based on your authorization.

(5) Cancel account

You can cancel your previously registered account at any time by contacting the email address published in this policy. After canceling your account, we will stop providing you with products or services and delete your personal information according to your request. Your personal information will be set as unusable by us and will be deleted from Hrban hue within a reasonable period. deleted from the database, unless otherwise provided by laws and regulations. You agree that Hrban hue shall not be liable to you for deleting your personal information from its database. Canceling an account does not mean that the account behavior and related responsibilities before account cancellation are exempted or reduced.

(6) Constraint information system automatic decision-making

In some business functions, we may make decisions based only on non-human automated decision-making mechanisms including information systems, algorithms, etc. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will also provide appeal methods without infringing Hrban hue's business secrets or other user rights and social public interests.

(7) Respond to your above request

For security reasons, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request, and we will respond within 15 working days.

In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. We may reject requests that are unreasonably repetitive, require excessive technical means (for example, require the development of new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical.

System usage

(1) You should enter your personal information on the system in accordance with the prompts of this system and the provisions of this policy, and be responsible for the legality, authenticity, validity and accuracy of the personal information you enter; we have no obligation to verify your The information provided is also not responsible for the legality, authenticity, validity, and accuracy of the personal information you enter.

(2) You should properly keep your terminal equipment, account and password where this system is installed to prevent others from using your terminal equipment, account or password without permission. If you fail to properly keep your terminal device, account or password installed with this system, resulting in a third party using the terminal device, account or password installed with this system without your permission, you shall be responsible for any loss or damage. YOU ASSUME ALL RESPONSIBILITY. If you find that a third party has used your terminal device, account or password loaded with this system without authorization, or has committed illegal activities, or has any other security issues, you should contact us immediately and we will try our best to help you deal with the relevant issues.

(3) We do not assume any legal liability if the following situations occur:

1. Any personal information is leaked due to your improper use or other reasons;

2. Any service interruption or obstruction caused by hacker attacks, computer virus intrusion, blocking of illegal content information, harassing information, government regulations, and any other reasons such as network, technology, communication lines, information security management measures, etc. that cannot meet the requirements. situation;

How to update this privacy policy

Our Privacy Policy may change from time to time to adapt to the latest developments and opportunities in our business and to comply with legal requirements. We will not reduce your rights under this Privacy Policy without your explicit consent. We will notify you in advance of any changes to the privacy policy through announcements, public notices, pop-ups, etc. Please check the contents of this privacy statement regularly and stay informed of relevant changes. Your continued use of our services after the changes take effect will constitute your full acceptance of the changes.

3. Losses suffered due to communication line failures, technical problems, network, equipment failures, computer failures, system instability and other force majeure reasons between you and third parties (such as your terminal equipment provider, telecommunications department, etc.) situation;

Hrban hue official website customer service center contact information

Online customer service: Monday to Sunday 8:30-22:00

Telephone customer service: 86-18316258997 Service hours: Monday to Sunday 8:30-22:00

※ (Please refer to the announcement for specific operating hours during some holidays and large-scale events)

Privacy policy